Privacy Notice
PLEASE READ THIS NOTICE CAREFULLY. IT CONTAINS IMPORTANT INFORMATION ABOUT HOW WE PROCESS YOUR PERSONAL INFORMATION.
WHO WE ARE AND HOW WE APPROACH DATA PRIVACY
We are Kubbiko Ltd (Company Registration No. 10747544, Registered Office: First Floor Redington Court, 69 Church Road, Hove, East Sussex, United Kingdom, BN3 2BB).
We are the Data Controller for the purposes of the Data Protection Act 2018 and the General Data Protection Regulation (Regulation (EU) 2016/679)).
As a company we are committed to protecting and respecting the privacy of your personal information. We want you to be confident that your information will be properly protected whilst in our possession.
This notice explains how we, and carefully selected third parties we work with, will collect and use the personal information of our customers, suppliers, prospects, and users of our websites. If this describes you, please read this notice carefully and make sure you’re comfortable with the content.
If you have any questions about our use of your personal information, or you wish to exercise one of your rights under data protection legislation, please contact us. A summary of your rights is detailed in this notice.
OUR WEBSITE
This notice details how we use information you provide to us, including through the “Contact Us” and “Get a Quote” functions on our website, www.kubbiko.com and all associated web pages, referred to in this notice as our Site.
The Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Unfortunately, the transmission of information through the internet is never completely secure. Although we do our best to protect your personal data at all times, we cannot guarantee the security of the data you send to us through our Site. Any transmission made is therefore at your own risk. Once we have received your information, we use strict procedures and security features to protect against unauthorised access.
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email, text message or by post. You have the right to withdraw consent to these activities at any time by contacting us at info@kubbiko.com or (+44) 0123 747563.
INFORMATION WE COLLECT FROM YOU AND THE PURPOSES FOR WHICH WE WILL USE IT
We hope the following table helps you to understand what information we may collect, in what circumstances and how we use that information (including how long we retain it for).
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Category of information
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Where it comes from
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What is collected and how we use that information
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How long we will keep it for
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Information you give to us (Voluntary information from direct interactions)
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This is information you give to us about you by:
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• Applying for, or purchasing, our products or services, including processing and delivering your order.
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• your name and contact information, including email address and telephone number and company details (where applicable) • your gender information, if you choose to give this to us • location data, if you choose to give this to us • your billing information, transaction and payment card information (where applicable) • information to enable us to undertake a technical assessment of your project such as room dimensions, sketches, drawings, pictures, etc. • information to enable us to undertake credit or other financial checks on you (where applicable) It is necessary for us to obtain and process this information in order to enter into, and perform, our contract with you to provide our products and services.
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6 years after the product/services had been supplied to you.
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• Contacting us with an enquiry or to report a problem with our products, services or our Site.
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In order to process your enquiry and/or investigate a problem we may ask you to provide contact information (name, address, telephone number, email address and other information related to the product and/or service provided). We will only use your personal information to investigate and respond to you with the outcome of your enquiry/our investigation. You do not have to provide this information to us, it is entirely voluntary. However, we may be limited in our ability to respond to you if contact information is not provided. We will only correspond with you in the way you have asked us to. It is in our legitimate business interests to process this information in order to deal with your enquiry/investigate the problem you’ve raised. We’ll ensure your rights are protected.
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3 years after the date of the enquiry or 3 years after responding or/and addressing to a reported problem. Access to this information will be restricted on a “need to know” basis.
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• Business contact information.
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We will keep:
• a record of business contacts of our suppliers, advisers, agents and clients and their contact information in order to manage our commercial relationship with that third party and perform contractual obligations (i.e. it is necessary for us to perform a contract); • a record of contacts from competent authorities and regulators linked to our industry, together with their contact information, in order to comply with a legal obligation; and • a record of prospective business contacts. This is in our legitimate business interests (i.e. we have a justifiable reason for processing |
6 years after the termination of the contract or business relation between the parties.
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Information we collect about you and your device (automated technologies or interactions)
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Each time you visit our website we will automatically collect the following information:
• technical information, including your operating system, the browser you use, type of device (mobile, tablet or pc computer) and lP address (location) (Device Information); • details of your use of our website including traffic data, the resources you use, where you have clicked through to our website from that of a third party, the domain name of the connecting website (Log Information); |
Some online identifiers (such as static IP addresses) are your personal information. We collect Device Information so that we can ensure adequate technical support for our website and ensure it is functioning properly on all operating systems/browsers. We want to ensure the content of our website is being presented to you in the most appropriate way to ensure it is easy to use/navigate. We also need this information in order to allow you to participate in interactive features on the website where you chose to do so. We collect Log Information so that we can better understand how our website is used and improve its functionality/content. We want to provide you with a customised service. Your Device Information and Log Information will be combined with that of our other users and reported back to our advertisers in statistical form. It will not be possible to identify you from this aggregated information. These activities are in our legitimate business interests (i.e. we have a justifiable reason for processing your information in this way). We use cookies and pixel tags on our Site:
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Information we receive from third parties (Third Party Information)
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We work closely with third parties (recruitment agencies, online advertising companies or social media platforms).
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Recruiters:
LinkedIn Gumtree Bark Fiverr Friday Ads Social media platforms: LinkedIn Facebook Instagram Pinterest We carefully select the third parties we work with to ensure they handle your personal information in line with our standards and those required by law. |
5 years after the date of the data collection or enquiry. If a domestic or business relation is established, the duration would be 6 years after the termination of the works, contract or business relation between the parties.
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Information we collect from publicly available sources
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Any publicly available source related to our business of help to provide a better service to our customers or for technical or business development purposes (Companies House, LinkedIn, Google, Fiverr, Gumtree, Bark, Friday Ads, etc.).
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We may access publicly available information to consult information of potential clients such as company information, shareholders, etc.
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5 years after the date of the data collection or enquiry. If a business relation is established, the duration would be 6 years after the termination of the contract or business relation between the parties.
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Do I have to provide this information?
In most cases the personal information you provide to us in the table above is entirely voluntary. You are not under a statutory or contractual obligation to provide it to us.
However, where we need to collect personal data under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
PROVIDING US WITH PERSONAL INFORMATION OF ANOTHER PERSON
If you need to provide us with personal information about another person you must obtain that individual’s express consent to pass us their information. You should share this notice with those individuals as it may also apply to them.
MARKETING
We will not use your personal information to directly market our products and services to you unless you provide consent.
If you send personal information to us indirectly through the third parties we work with (marketing agencies, promoters, talent acquisition and recruitment agents) these third parties will be in control of your personal information. You should check their privacy notices to ensure you’re comfortable with their marketing activities and the marketing you have consented to.
Promotional offers from us
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside the Kubbiko group of companies for marketing purposes.
Unsubscribe
You can ask us or third parties to stop sending you marketing messages at any time by following the unsubscribe links on any marketing message sent to you or by emailing us at info@kubbiko.com at any time.
Where you unsubscribe, we will still process your personal data to fulfil a product/service purchase you make, to register a warranty or other transactions.
AUTOMATED DECISION-MAKING
We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.
DATA SHARING
Why might you share my personal information with third parties?
We may have to share your personal data with the parties set out below for the purposes set out in the table above:
• Carefully selected third parties who provide a service to us to support our core operations, such as: processing our mail, communicating with customers and prospective customers on our behalf (including via social media), running promotions, providing IT systems and administrative services and the development and improvement of internal systems and processes. This includes
a. Couriers we use for the purposes of sending products to you;
b. Installers for the purposes of providing our services to you; and
c. Furniture and mattress manufacturers for the purposes of coordinating with the courier company and for tracking purposes of the orders.
• Competent authorities (statutory bodies, regulatory authorities, authorised bodies who have a role laid out by law);
• Other organisations where we are legally obligated to disclose your personal information (such as requests made in the prevention and detection of crime) or where disclosure is necessary to protect the property, rights and safety of us and our staff;
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice;
• Other companies where we are trialling products and services which we consider may improve our offering to customers and/or our business processes; and
• Other third parties where you have given your express consent or where we reasonably believe a third party is acting on your behalf.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International Transfers
We do not transfer your personal data outside the European Economic Area (EEA).
DATA SECURITY
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our data representative (contact details below).
No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
DATA PROTECTION OFFICER
We have appointed a data representative to oversee compliance with this Privacy Notice. If you have any questions about this Privacy Notice or how we handle your personal information, please contact the data representative by writing to us at our address given above.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
CHANGES TO THIS NOTICE
We keep this notice under regular review. Any changes we make to this notice will be posted on our Site with a prominent notice and, where appropriate, we will notify you by email.
If, in the future, we wish to use your personal information in a way not set out in this notice we will notify you and seek your permission to do so.
CONTACT US
If you would like to request further information about this notice or the way in which we handle your personal information, please contact us at: First Floor Redington Court, 69 Church Road, Hove, East Sussex, United Kingdom, BN3 2BB.
